• We offer boutique, tiered IT support for small to mid‑sized businesses—covering everything from devices to cloud. Our team supports servers, workstations, laptops, tablets, smartphones, and core network infrastructure such as cabling, switches, routers, and VPNs. Strong security practices are built into every solution.

    Cloud & apps expertise

    • Microsoft 365 Power Platform: Secure data storage and custom, user‑friendly apps built with Power Apps to streamline workflows and boost productivity.

    • Identity & cloud management: Setup and ongoing management of Microsoft Entra ID (formerly Azure Active Directory) and Microsoft Azure services for seamless, secure cloud adoption.

    Support levels (right‑sized to your needs)

    • Essentials (Break/Fix & Setup) – New device setup, hardware/software troubleshooting, and resolving network connectivity issues.

    • Advanced (Servers & Continuity) – Server administration, network infrastructure care, plus backup and recovery planning.

    • Network Solutions – Design, installation, and maintenance of cabling, switches, routers, and VPNs.

    • Security Integration – VPN configuration, hardening of network and cloud environments, and security best‑practice implementation.

    • Cloud Services & Apps – Microsoft 365/Power Platform app development, cloud domain/user management, and Azure integrations.

    • Onsite & Remote – Flexible delivery to resolve issues quickly—either in person or via secure remote support.

    Bottom line: our holistic approach keeps your technology ecosystem efficient, secure, and cloud‑ready, so your team can focus on growing the business.

  • We deliver layered, enterprise‑grade security tailored for small and mid‑sized businesses:

    • Proactive maintenance & patching — Spring/Fall update cycles for every workstation, plus server/cloud maintenance to close vulnerabilities and improve stability. Each device is scanned for viruses and malware during maintenance.

    • Endpoint protection — Configuration of Microsoft Defender and reputation‑based protections; full malware/ransomware scans and remediation.

    • Email security hardening — Implementation and tuning of SPF, DKIM, and DMARC to cut spoofing and phishing.

    • Network security — Firewall/router reviews (e.g., SonicWall), secure VPN setup, segmentation, and hardened configurations.

    • Identity & access management — Microsoft 365 tenant hardening and Microsoft Entra ID (formerly Azure AD) policies: MFA enrollment, secure password resets, role‑based access, and conditional access baselines.

    • Backup & recovery — 3‑2‑1 backup strategies with tested restores to minimize downtime and ransomware exposure.

    • Security awareness — User training to recognize phishing and unsafe behaviors; practical guidance tailored to your workflows.

    • Incident response — Rapid support for suspected compromise, password resets, containment steps, and post‑incident hardening.

    Want a quick baseline? Book a 30‑minute Security Health Check to review your patching, email authentication, MFA status, and backup posture.
    Support: support@oriontechnical.ca • 416 457 7699

  • We help small and mid‑sized businesses adopt AI responsibly and effectively using a structured approach: Discover → Design → Build → Train → Govern.

    Our core services include:

    • AI Readiness & Roadmap
      Assess your workflows and Microsoft 365 environment, then deliver a prioritized 90‑day AI plan.

    • Microsoft 365 Copilot Enablement
      Configure your tenant, guide licensing, and deliver role‑based use cases for Teams, Outlook, Word, and more.

    • Custom Copilots & Agents
      Build domain‑specific copilots using Copilot Studio—including solutions that interpret drawings, documents, and structured data.

    • Workflow Automation with Power Platform
      Automate repetitive tasks and create lightweight apps using Power Automate and Power Apps.

    • Knowledge Architecture for AI
      Restructure SharePoint/OneDrive/Teams for better search, security, and Copilot performance.

    • Micro‑Training & Coaching
      Short, practical sessions to boost adoption of Copilot, Power Platform, and modern AI tools.

    • Industry‑Specific AI Solutions
      Prototypes for scenarios like extracting details from architectural drawings or compliance documents.

    • Governance & Ongoing Support
      Policies, prompt libraries, and continuous improvement under managed service tiers.

    Why choose us?
    We combine deep Microsoft cloud expertise with a practical, SMB‑friendly delivery model—rapid pilots, micro‑training, and clear governance so AI drives measurable results.

    Ready to start?
    Book a 30‑minute AI Discovery Session to identify quick wins and build your roadmap.
    📧 support@oriontechnical.ca | ☎ 416 457 7699

  • Custom application development in Microsoft 365 gives your business the flexibility to bridge gaps between processes without investing in expensive, rigid software. Here’s why it matters:

    • Tailored to Your Workflows
      We design lightweight apps that model your unique processes—no unnecessary features, just what your team needs.

    • Data Where It Belongs
      All information and historical trends are stored in your secure Microsoft 365 cloud, not in a proprietary database. This means your data is always accessible and ready for AI tools you use today or plan to adopt tomorrow.

    • AI‑Ready for the Future
      By keeping data in your Microsoft ecosystem, you unlock the power of Copilot and other AI solutions to improve productivity, process timing, and business insights—highlighting strengths and weaknesses in real time.

    • Simple, Portable, and Easy to Adopt
      Our apps are built for ease of use and anywhere access—if you have an internet connection, you can work.

    Examples of custom apps we build:

    • Time & Billing

    • HR Administration & Incident Reporting

    • Cost Tracking & Forecasting

    • Task Lists & Scheduling

    Bottom line: Custom apps in Office 365 give you control, scalability, and AI‑readiness—without locking you into proprietary systems.